About this document.
This Privacy Notice will help you understand how we collect, use and protect your data.
Why Do We Collect Your Personal Information?
We collect your information to help manage your account. To deliver products and services relevant to you and to improve our services and develop new ones.
What Information We Collect About you.
The personal information (data) you have provided, we have collected from you includes:
How we obtain the information about you.
Most of the personal information we hold about you or your company is collected directly from you.
We also collect information from other sources, including publicly available sources and business directories.
How we use your information.
We use your information to manage your account, keep in touch with you and to supply and improve our services and products. We may also use your information to tell you about products that we think my interest you. All your data we process is processed by our staff in the UK. We could also use your information to:
We are allowed to use your information in these ways and share the information because:
Using your information for Marketing
We may send you marketing about our or similar products and services by post, telephone, email, text messaging and through digital channels such as social media. We have a Data Protection regime in place to oversee the effective and secure processing of your data. Your information is not shared with third parties.
How long your Information is stored
We are required under UK tax law to keep your basic personal data, name, address, contact details, for a minimum of 7 years after which time it will be destroyed. Your information for marketing purposes will be kept with us until you notify us that you no longer wish to receive this information.
Your rights
If at any point you believe the information we process on you is incorrect you can request to see this information, and have it corrected or deleted. If you wish to raise a complaint on how we have handled your personal data, you can contact us to have the matter investigated at cathyb@ser-group.com If you are not happy with our response to you believe we are processing you personal data not in accordance with the law, you can complain to the Information Commissioner’s Office at https://ico.org.uk/ Please note that there may be circumstances where you ask us to restrict or erase your information but we are legally entitled to retain it.